Make sure you're using the same email address you enrolled with. If you've forgotten your password, simply click 'Forgot Password' on the login page and follow the instructions sent to your inbox. Still having trouble? We'd be happy to help, contact our support team and we'll get you back into your training as quickly as possible.

Once you've logged in, you'll arrive at your Dashboard where you'll find all of your available courses and memberships. Simply select the training you'd like to continue and pick up where you left off.

Please check your Spam, Junk or Promotions folder first, and make sure you used the correct email address when purchasing. If it's still missing, get in touch and we'll happily resend your access details.

Certificates are available for eligible training once you've completed all required lessons. You'll find your certificate within the course dashboard, ready to download whenever you need it.

Absolutely. Your training is available on your computer, tablet or smartphone through your web browser or the Kajabi mobile app, so you can learn wherever it suits you.

PLA Membership gives you ongoing access to practical preschool language therapy training, therapy demonstrations, clinical frameworks, downloadable resources, regular content updates and a supportive community of like-minded Speechies.

Both memberships include the same core training and resources. Annual Membership also includes exclusive bonuses and gives you two months free compared with paying monthly.

Upgrading is easy. Simply contact our support team and we'll take care of everything for you.

You can manage your membership through your account settings at any time. If you need a hand or have any questions before making changes, we're always happy to help.

The Clinical Thinking Hub is an exclusive benefit for Annual PLA Members. You'll find it inside your PLA dashboard.

You can update your payment details at any time through your account settings. If a payment has failed, updating your card will ensure future payments process successfully.

Yes. Your receipt and invoice are sent with your purchase confirmation email. If you need another copy, simply reach out and we'll gladly send one through.

This is usually due to an expired card, insufficient funds or a bank security check. Updating your payment details generally resolves the issue quickly.

Yes. GST is included where applicable for all Australian purchases.

Purchases are linked to the original account holder and generally aren't transferable. If you have a unique situation, please contact us and we'll do our best to help.

Try refreshing the page, opening the training in Google Chrome, clearing your browser cache or restarting your device. If the problem continues, let us know and we'll help you troubleshoot it.

For the best learning experience, we recommend using the latest version of Google Chrome. If you're experiencing unexpected behaviour, try an Incognito window, clear your browser cache or temporarily disable browser extensions.

Please ensure pop-ups are enabled and, if possible, try downloading from a desktop or laptop computer. If you're still having trouble, our support team is here to help.

Yes. You can access your Successful Speechie Academy training through the Kajabi mobile app, making it easy to continue learning wherever you are.

Try refreshing the page, clearing your browser cache, switching browsers or restarting your device. If the issue continues, send us a screenshot and we'll investigate as quickly as possible.